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Services
Ms. Roberts provides mediation services tailored to the parties' specific needs, at locations convenient to the parties involved. Her approach involves:
- Comprehensive, independent mediation services applied in a thorough manner to promote resolution of the dispute.
- Special pre-mediation techniques to enhance progress in cross-cultural and multinational disputes or where there is significant conflict between the parties.
- Custom-developed dispute management systems to help organizations better manage the internal and external disputes on an ongoing basis.
- Dispute-avoidance skills training to help parties manage their ongoing relationship more effectively, especially important for parties wanting to maintain their long-term relationship despite the current dispute.
Why Mediate?
Individuals and organizations that mediate disputes (instead of heading straight to court) save money and maintain better relationships. In fact, organizations that follow a "dispute-wise" approach to managing internal and external disputes benefit from lower operating costs and more successfully maintain business relationships than organizations that tend to engage in litigation. (American Arbitration Association Dispute-Wise study, October 2004)
Why Use an Outside Mediator?
Organizations, whether large or small, spend significant amounts of time, money and other resources identifying and attempting to resolve disputes within the organizational structure. Remember the wise saying about acting as your own lawyer? The same applies to acting as your own mediator.
What's the Dispute Really About?
Asking and answering that question may make your dispute easier to resolve. Lawyer folk-wisdom says, "It's all about the money!" Perhaps. But egos and other interpersonal and communication issues may be blocking resolution of the legal, commercial or financial issues. Ms. Roberts knows that resolving the larger dispute often depends upon addressing the underlying problems first.
Cross-Cultural/Multinational Disputes
Where parties are of different cultural orientations, Ms. Roberts offers each party pre-mediation negotiation style profiles of the opposing side. This executive summary will help each party to properly prepare and to better understand the other party's communication and negotiation styles throughout the mediation. In our experience, this puts the parties at greater ease as they enter the mediation and leads to a far more effective and efficient mediation process.
Value-Added Services
- Dispute Management Systems. An ounce of prevention is worth a pound of cure. Ms. Roberts custom designs dispute resolution systems for organizations wanting to more effectively manage their internal and external disputes on an ongoing basis. Her approach can reduce costs associated with both litigation and human resources management, and can even be applied to your organization's relationships with third parties.
- Dispute Avoidance Skills Training. Effective communication is a hallmark characteristic in well-managed companies. However, not every mid- or senior-level executive is an effective communicator. Those who are not seem to invite disputes; those who are seem to manage them more effectively. Ms. Roberts will help your management team learn to be effective dispute managers. Ms. Roberts' communications background, paired with her background in law and multicultural negotiation, allows her to offer skills training to help clients avoid protracted internal and external disputes and to more effectively resolve them when they arise.
Financial Arrangements
Ms. Roberts' services are available in half-day or full-day sessions, or can be tailored to the parties' specific needs on an hourly basis.
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